Terms of Service
Last updated 10 November 2026
These terms govern your use of Audio Converter Online, provided by Gloath Limited ("we"). By using the service you agree to them.
Using the service
You may use Audio Converter Online for personal and commercial purposes. You are responsible for the content you process and must have the rights to it. Do not use the service to infringe copyright or other rights, or to break any law.
Accounts
You sign in with a Gloath account, which is shared by every Gloath Limited product: one email address, one sign-in, and one place for your plans and invoices (accounts.gloath.com). The Gloath account terms apply to the account itself. You are responsible for keeping access to your email account secure, as it is used to sign in. Tell us promptly about any unauthorised use.
Pro subscriptions
- Subscriptions renew automatically at the end of each billing period until cancelled.
- You can cancel at any time; Pro remains active until the end of the paid period.
- Free trials convert to a paid subscription unless cancelled before the trial ends.
- Payments are handled by Stripe. You can see invoices, change plan or cancel in your account.
- We may change prices with at least 30 days' notice; changes apply from your next renewal.
- Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 or other consumer laws that cannot be excluded.
Refunds
- Subscriptions: a full refund on request within 14 days of your first payment. Renewals are not refunded, but you can cancel at any time and keep Pro until the end of the period.
- One-time purchases (such as lifetime access): refundable within 14 days. A refund removes the access it gave.
- To ask for a refund, email support@gloath.com from the address you paid with. Refunds go back to the original payment method.
Your files
Audio is processed on your own device and is never uploaded to or stored by us. Keep your own copies of important files.
Acceptable use
Do not attempt to disrupt or reverse-engineer the service's paid features, or overload our systems.
Disclaimer and liability
The service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of data, and our total liability is limited to the amount you paid us in the 12 months before the claim.
Governing law
These terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction.
Contact
Gloath Limited, New Zealand. support@gloath.com ยท Contact page