Privacy Policy

Last updated 12 November 2026

Audio Converter Online ("we", "us") is operated by Gloath Limited, New Zealand. This policy explains what we collect and why. We comply with the New Zealand Privacy Act 2020 and, for visitors in the EU/UK, the GDPR.

Your audio files

Audio and video files you open are processed locally in your browser. They are never uploaded to, or stored on, our servers - on any plan. We have no access to your audio.

Information we collect

• Account data (only if you sign in): your email address, plan status and which Gloath apps you use. Accounts are run by our shared accounts service (accounts.gloath.com): one Gloath account works on every Gloath app.
• Payment data: handled entirely by Stripe. We receive your subscription status and a customer reference, never your full card number.
• Usage analytics: with your consent where required, we use Google Analytics to measure anonymous usage such as pages visited, features used and conversion counts. File contents and names are never sent.
• Advertising: free-plan pages may show ads from Google AdSense, which may use cookies according to your consent choice. Pro users see no ads.
• Anonymous usage counters: daily totals such as "conversions to MP3", with no personal data and no IP addresses (can be switched off in the admin area).
• Technical logs: our hosting provider (Cloudflare) processes IP addresses for security and abuse prevention.

Cookies and local storage

When you sign in, essential cookies keep you signed in: aco_session and aco_hint on this site, aco_access (a signed copy of your plan, renewed every minute, so pages load without asking our accounts service each time), aco_billing for ten minutes after you open billing, aco_oauth for a few minutes during sign-in, and gloath_session on accounts.gloath.com so you can sign in to other Gloath apps with one click. We store your theme, preferences and presets in your browser. Analytics and advertising cookies are only set according to your choice in the cookie banner (in the EU/UK they are off until you accept). You can change your choice by clearing site data.

How we use information

To provide and improve the service, process subscriptions, send sign-in codes and important account emails, prevent abuse, and understand which features are useful. We do not sell personal information.

Sub-processors

Cloudflare (hosting), Stripe (payments), our email delivery provider (sign-in codes), Google (analytics and ads, with consent).

Retention

Account data is kept while your account is active. You can delete your Gloath account yourself on your account page at accounts.gloath.com, or ask us to at any time. This site stores nothing else about you on our servers.

Your rights

You can request access to, correction of, or deletion of your personal information by emailing support@gloath.com. You may also complain to the New Zealand Office of the Privacy Commissioner or your local data-protection authority.

Children

The service is not directed to children under 13 and we do not knowingly collect their personal information.

Changes

We will post any changes on this page and update the date above.